Nepal Mobility Solutions Pvt. Ltd.

L2 Support Engineer – Nepal

L2 Support Engineer must be familiar with important areas like ticketing systems, MYSQL databases, and writing CRUD queries (SQL). Knowledge of IT Service Management (ITSM) practices, which are important for the L2 Support Engineer role.

Job Overview

  • Last Updated: 1 week ago
  • Seats: 1
  • Job Level: Mid Level
  • Job Type: Full Time
  • Category: Engineering
  • Application Due: 2024-11-28

Company Overview

  • Name: Nepal Mobility Solutions Pvt. Ltd.
  • Location: Sanepa Marg, Lalitpur, Kathmandu
  • Website: https://jumjum.com

Qualification and Experience

  • Preferably bachelor’s degree in related technical discipline.
  • Minimum 2+ Years of ITSM experience ( L1/L2/Help Desk/Technical Support/Deskside Support)

Job Description

  • Manage Incidents/Problems/Threats as per the defined process within SLAs
  • Manages SRs reported by operations teams
  • Escalate incidents to L3 where necessary and follow up/update tickets
  • Perform RCA on production issues and update knowledge articles
  • Perform age and trend analysis of production issues and propose preventive measures
  • Manage Service Transitions to L2

Required Skills

  • CS/IT/IS related First Degree (Bachelors)
  • Analytical and problem-solving skills should be a self starter with positive attitude
  • Excellent communication and stakeholder management skills
  • Ability to drill-down, identify causes and take preventive measures
  • Ability to follow the defined process and maintain the process documents
  • Hands-on experience in Linux OS/MySQL / JIRA Administration / APIs & API tools.
  • Hands on experience in Monitoring Tools and Scripting knowledge
  • Hands on experience in PAAS  (AWS, GCP, Azure)  and basic Networking knowledge
  • Ability to work independently and manage time effectively
  • Exposure to application development environment is preferred
  • Willing to learn new technologies and should be a fast learner
  • Willing to support outside working hours on need basis ( On critical incidents )
  • ITIL Foundation Certification will be a plus
  • Willing to support 24/7

Benefits of Working at Nepal Mobility Solutions Pvt. Ltd.

  • Stellar opportunity to work with the rising company
  • The amazing and passionate young team, beautiful office space
  • Trust of the biggest FinTech company.
  • One-of-a-kind company culture and growth opportunities to accelerate your career progression.

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.

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