The Customer Intelligence Analyst plays a pivotal role in understanding and enhancing the customer journey through data-driven insights, behavioral analysis, and campaign intelligence. The role requires a balance of analytical expertise, cross-functional collaboration, and strategic thinking to continuously improve user experience (UX), optimize engagement campaigns, and strengthen customer relationships.

Qualification and Experience

• Bachelor’s or Master’s degree in Business Analytics, Marketing, Economics, Statistics, or a related field.
• 2-4 years of experience in data analytics, customer intelligence, or CX strategy (preferably in fintech, e-commerce, or digital services).
• Strong attention to detail and the ability to translate data insights into actionable recommendations.
• Excellent communication, presentation, and stakeholder management skills.
• Familiarity with SQL, Google Analytics, or similar data platforms is a plus.
• Strong analytical skills with proficiency in tools such as Excel, Power BI and python

Job Description

• Analyze user behavior, feedback, and usage through data across multiple touchpoints to identify trends, friction points, and opportunities for UX improvements.
• Ensure timely and accurate weekly and monthly reports on customer insights, CX operations, campaign performance, and experiment results.
• Collaborate closely with internal teams to translate insights into actionable initiatives.
• Conduct post-experiment analysis to evaluate outcomes, identify learnings, and refine future strategies.
• Conduct pre-experiment analysis to guide strategy, segmentation, and targeting for optimal experiment effectiveness.
• Plan and coordinate experiment execution focused on acquisition, activation, retention, and engagement.
• Conduct post-campaign analysis to evaluate outcomes, identify learnings, and refine future strategies.
• Coordinate campaign execution across internal teams for cohesive communication.
• Conduct pre-campaign analysis to guide strategy, segmentation, and targeting for optimal campaign effectiveness.
• Plan customer-centric campaigns focused on acquisition, activation, retention, and engagement.
• Monitor and interpret key performance indicators (KPIs) and operational metrics through dashboards and analytical tools.

Required Skills

• Analytical Thinking: Ability to interpret complex data into meaningful insights.
• Customer-Centric Approach: Puts user needs and experience at the center of all decision-making.
• Innovation Mindset: Proactively explores new ways to enhance customer experience and product engagement.
• Collaboration: Works effectively with cross-functional teams and external stakeholders.
• Strategic Execution: Balances analysis with practical implementation of CX initiatives.

Benefits of Working at eSewa

• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Trust of biggest FinTech company.
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.

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