We are seeking a proactive and customer-focused Customer Service Intern to join our International Ticketing Department. This role offers an excellent opportunity to gain hands-on experience in customer service, ticketing operations, and client communication within a fast-paced and dynamic work environment.

Qualification and Experience

• Currently pursuing a Bachelor’s degree (preferably in Travel & Tourism, or a related field).
• Strong verbal and written communication skills.
• Basic computer proficiency (MS Office, email handling, and internet navigation).

Job Description

• Handle and manage incoming customer calls in a professional and courteous manner.
• Assist customers with international ticket bookings, inquiries, and travel-related support.
• Follow up with customers who have initiated bookings and provide timely assistance.
• Support customers in resolving issues related to online ticket issuance and reservations.
• Coordinate with internal teams and airline partners to ensure prompt resolution of customer concerns.
• Maintain accurate records of customer interactions, transactions, and follow-ups.

Required Skills

• Excellent verbal and written communication skills
• Teamwork and collaboration skills
• Adaptability and willingness to learn in a fast-paced environment
• Customer-focused attitude with a positive and professional approach
• Basic knowledge of international ticketing and travel processes (preferred)
• Proficiency in MS Office (Word, Excel) and email handling
• Attention to detail and accuracy in data entry

Benefits of Working at eSewa

• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Trust of biggest FinTech company. 
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.

Apply Now