Responsible for acquiring, activating, and managing premium merchants, while strengthening partnerships with merchants & clients and enhancing merchant experience to drive growth and engagement.

Qualification and Experience

• Bachelor’s degree in Business, Economics, Management, or a related field (Master’s preferred).
• 4-5 years of experience in business development, sales, or relationship management, with strong preference for candidates having experience in sectors such as Hospitality, Restaurants, Cafés, Cooperatives, Fintech, or similar customer-centric industries.

Job Description

• Drive the identification, acquisition, and onboarding of high-value merchants through structured outreach and effective field engagement.
• Ensure seamless onboarding and activation by providing end-to-end guidance, training, and support to enable optimal service adoption.
• Take ownership of key merchant accounts by building and sustaining long-term, trust-based relationships through consistent engagement and reliable support.
• Actively promote and drive adoption of value-added products and services to support merchant growth, enhance retention, and increase overall engagement.
• Monitor merchant performance and usage trends, proactively identifying opportunities to improve activity levels and prevent attrition.
• Gather and synthesize merchant feedback, working closely with internal teams to influence improvements in products, services, and operational processes.
• Support the development and management of strategic partnerships to strengthen merchant acquisition channels and expand market presence.
• Plan and execute merchant engagement initiatives and campaigns aimed at driving transaction growth, deepening relationships, and enhancing loyalty.

Required Skills

• Merchant acquisition and relationship management
• Sales and business development skills
• Strong communication and negotiation abilities
• Customer-focused problem-solving approach
• Stakeholder and account management
• Field outreach and market engagement skills

Benefits of Working at eSewa

• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Trust of biggest FinTech company. 
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.