Branch InCharge will be responsible for overseeing the overall operations, business growth, and team management of the assigned branch. The role focuses on driving customer acquisition, merchant engagement, Authorized Representative network expansion, and ensuring exceptional service delivery to promote digital wallet adoption in the region.

Qualification and Experience

• Bachelor’s degree in Business Administration, Management, Marketing, or a related field.

• Minimum 3–5 years of experience in branch operations, business development, or sales management, preferably in the fintech, banking, or financial services sector.

• Proficiency in English, Nepali, and local dialects (preferred for regional engagement).

Job Description

1. Business Development & Growth

• Drive branch-level business targets related to user acquisition, merchant onboarding, and transaction volume.
• Develop and implement local strategies to expand wallet penetration and digital payment adoption.
• Identify new business opportunities, partnerships, and marketing initiatives to enhance brand visibility.
• Ensure the branch meets monthly and quarterly growth KPIs.

2. Operations Management

• Oversee smooth branch operations including account openings, authorized representative support, and issue resolution.
• Ensure compliance with company policies, NRB guidelines, and KYC/AML standards.
• Monitor performance and ensure timely reporting to the Head Office.
• Coordinate with the central operations and customer service teams for process improvement.

3. Team Leadership

• Supervise, motivate, and guide the branch team to achieve individual and collective goals.
• Conduct performance appraisals, identify training needs, and foster a culture of continuous learning and development.
• Foster a culture of accountability, teamwork, and innovation.
• Manage staff scheduling and branch administration.

4. Customer & Partner Relations

• Build and maintain strong relationships with merchants, authorized representative, distributors, and local stakeholders.
• Handle escalated customer issues and ensure prompt resolution.
• Represent the company in local events, trade fairs, and community engagements to promote digital financial literacy.

5. Reporting & Analysis

• Analyze branch performance, market trends, and competitor activities.
• Prepare and submit periodic business and performance reports to Team Leads.

Required Skills

• Excellent leadership, communication, and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple priorities and meet deadlines under pressure.

• Customer-centric mindset with enthusiasm for digital innovation.

• Proficiency in MS Office, CRM tools, and data reporting systems.

Benefits of Working at eSewa

•    Stellar opportunity to work with the rising company
•    The amazing and passionate young team, beautiful office space
•    Trust of biggest FinTech company. 
•    One-of-a-kind company culture and growth opportunities to accelerate your career progression.

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.

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