In this role, you will play a critical part in ensuring the accuracy and efficiency of transaction processes while providing exceptional support to merchants, banks, and clients.

Qualification and Experience

• Minimum Bachelor’s Degree ina relevant field
• Minimun 6 month to 1 year of experience in relevant field

Job Description

• Review pending transactions and promptly address any ambiguities or discrepancies to ensure accuracy and completeness.

• Provide comprehensive support to merchants, banks, and clients by addressing transaction-related inquiries and issues in a timely and professional manner.

• Proactively identify and resolve disputes between parties involved in transactions, facilitating effective communication and negotiation to reach mutually agreeable resolutions.

• Collaborate closely with colleagues across various departments to optimize operational processes and workflows related to transaction management.

• Maintain accurate records of transaction activities, inquiries, and resolutions for future reference and analysis.

Required Skills

• Excellent verbal and written communication skills.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

• Prior experience in transaction support, financial services, banking, or related fields.

• Familiarity with transaction processing systems and platforms.

• Proficiency in relevant software applications, including Microsoft Office Suite and CRM systems

Benefits of Working at eSewa

Why Join Us?

• Stellar opportunity to work with the rising company

• The amazing and passionate young team, beautiful office space

• Trust of the biggest FinTech company.

• One-of-a-kind company culture and growth opportunities to accelerate your career progression.

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.

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