The Operations Officer will be responsible for ensuring smooth, accurate, and efficient transaction operations while supporting merchants, banks, and internal teams. This role involves monitoring transaction workflows, resolving operational issues, and coordinating with stakeholders to maintain service quality. The ideal candidate should possess strong analytical skills, attention to detail, and the ability to manage complex operational tasks in a fast-paced fintech environment.

 

Qualification and Experience

• Bachelor’s degree in Information Technology, Business Administration, or a related field (running or completed).
• Minimum 2 years of relevant experience in financial services, fintech, banking operations, or transaction support.
• Experience working with transaction systems, digital wallets, or payment platforms is preferred.

Job Description

• Oversee and support merchant clients and bank service integration processes.
• Identify, investigate, and resolve operational issues promptly and accurately.
• Monitor, review, and clear pending or ambiguous transactions.
• Handle disputed transactions, ensuring transparency and timely resolution.
• Provide support to merchants, banks, and clients to address and resolve transaction-related concerns.
• Act as a primary point of contact for operational queries and communication.
• Collaborate with internal teams to achieve departmental objectives and improve operational efficiency.
• Share insights, feedback, and best practices to enhance workflows and processes.
• Utilize transaction processing systems, CRM tools, and other platforms to monitor, track, and resolve issues effectively.

Required Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving capabilities.
• High attention to detail with the ability to manage time and tasks effectively.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Proficiency in software applications including Microsoft Office Suite and CRM systems.
• Familiarity with transaction processing systems, merchant operations, or bank integration processes.

Benefits of Working at eSewa

• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Trust of biggest FinTech company.
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.

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