This role involves handling customer inquiries across multiple channels, resolving issues efficiently, and maintaining accurate support records.

Qualification and Experience

• Bachelor's Degree in Business or related discipline (completed or running)
• Freshers are encouraged to apply.

Job Description

• Provide system training and onboarding support to new and existing customers.
• Respond to customer inquiries via phone, email, and social media in a timely manner.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Create, update, and manage support tickets for all customer interactions.
• Maintain accurate records of customer communication and issue resolution. 
• Assist trial users by guiding them through system features and functionalities.
• Follow up with subscribed customers to ensure smooth usage and satisfaction.
• Monitor customer subscription and renewal dates and initiate renewal communication.
• Support customer retention and contribute to trial-to-paid conversions.
• Stay updated with product knowledge to provide accurate guidance to customers.

Required Skills

• Basic understanding of ERP systems (preferred)
• Strong communication skills (Nepali & English)
• Basic computer knowledge (MS Office, email, internet tools)   
• Time management and multitasking
• Positive attitude and willingness to learn

Benefits of Working at Vidhypro Crafts

• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Trust of biggest FinTech company
• One-of-a-kind company culture and growth opportunities to accelerate your career progression

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.

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