The Senior Officer – Airlines Business will be responsible for managing airline partnerships, driving revenue growth, enhancing operational efficiency, and coordinating with internal and external stakeholders to strengthen eSewa's airline business. The role requires strong relationship management, commercial acumen, and operational coordination to ensure smooth airline integrations, campaigns, and business expansion.

Qualification and Experience

• Bachelor's Degree in Business Administration, Marketing, Management, Tourism, Aviation, or a related field. (Master's Degree is preferred.)
• 4+ years of experience in airline business, online travel agencies (OTA), travel management, aviation, business development, and digital commerce.
• Proven expertise in managing airline partnerships, commercial negotiations, and strategic business growth.
• Experience coordinating airline operations, ticketing, fare management, refunds, cancellations, and booking processes.
• Skilled in analyzing booking trends, revenue performance, and business KPIs to drive sales growth.
• Hands-on experience collaborating with cross-functional teams for airline API integrations, product enhancements, and operational improvements.
• Strong background in stakeholder management, partner engagement, and customer service excellence.
• Familiarity with airline reservation systems and Global Distribution Systems (GDS) is an advantage.

Job Description

Business Development & Partnership Management

• Develop and maintain strong relationships with domestic and international airline partners.
• Identify new airline partnership opportunities and negotiate commercial agreements.
• Coordinate airline onboarding, contract renewals, and partner performance reviews.
• Expand airline distribution channels and improve partner engagement.

Revenue Growth & Sales

• Develop and execute strategies to increase airline ticket sales through the eSewa platform.
• Analyze booking trends, market demand, and revenue performance.
• Plan and implement promotional campaigns with airline partners.
• Monitor business KPIs and recommend initiatives to achieve revenue targets.

Operations Management

• Coordinate with airline partners to ensure smooth day-to-day operations.
• Resolve operational issues related to inventory, fares, schedules, cancellations, refunds, and ticketing.
• Ensure SLA compliance for partner support and issue resolution.
• Work closely with customer support teams to improve service quality.

Product & Technology Coordination

• Collaborate with Product and Technology teams for airline API integrations and feature enhancements.
• Assist in testing new airline functionalities before production rollout.
• Identify automation opportunities to improve operational efficiency.
• Coordinate implementation of new payment or booking features.

Market Intelligence

• Monitor airline industry trends, competitor offerings, and pricing strategies.
• Prepare business insights and recommendations for management.
• Identify opportunities to improve customer acquisition and retention.

Reporting & Analysis

• Prepare weekly and monthly business reports.
• Track partner performance against KPIs.
• Present business reviews and strategic recommendations to management.
• Maintain accurate documentation of agreements, campaigns, and operational updates.

Required Skills

• Technical Skills

• Strong understanding of airline ticketing and reservation processes.
• Knowledge of airline distribution models.
• Familiarity with OTA business operations.
• Experience with API-based integrations.
• Proficiency in Microsoft Excel, PowerPoint, and business reporting.
• Strong analytical and data interpretation skills.

• Soft Skills

• Excellent communication and negotiation skills.
• Strong stakeholder management abilities.
• Problem-solving and decision-making capability.
• Ability to work under pressure and meet deadlines.
• Leadership and team collaboration.
• Strong organizational and planning skills.
• Customer-centric mindset.

Benefits of Working at eSewa

• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Trust of biggest FinTech company. 
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.

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