The Business Outreach Officer is responsible for expanding and strengthening eSewa’s agent and merchant network across assigned territories. This role involves field-level engagement, onboarding new partners, maintaining relationships, executing outreach activities, and promoting digital financial literacy and payment acceptance. 

Qualification and Experience

•    Bachelor’s degree in Management, Business Studies, Marketing, or a related field.

•    2-3 years of experience in field sales, business development, agent management, or outreach roles.
•    Experience in fintech, telecom, or digital services is an added advantage
 

Job Description

1. Network Expansion & Partner Onboarding
•    Identify and onboard new agents, sub-agents, merchants, institutions, and service providers to expand eSewa’s network.
•    Promote digital payment acceptance and ensure proper documentation and activation during onboarding.

2. Stakeholder Relationship Management
•    Build and maintain strong relationships with existing and potential agents, merchants, and local community representatives.
•    Conduct regular follow-ups and field visits to ensure continued service engagement and satisfaction.

3. Outreach & Awareness Activities
•    Plan and execute on-ground campaigns, local-level activations, merchant meets, and community awareness programs.
•    Promote digital financial literacy and educate partners on the benefits and usage of eSewa services.

4. Monitoring & Reporting
•    Track transaction performance, agent activity, and partner engagement levels.
•    Prepare and submit regular reports on outreach progress, feedback, and field insights.

5. Coordination & Support
•    Collaborate with internal teams such as Support, Operations, Compliance, and Product to resolve issues raised by field partners.
•    Escalate critical concerns and suggestions from the field for service improvement.
 

Required Skills

•    Strong communication and interpersonal skills
•    Fieldwork and relationship-building capabilities.
•    Knowledge of digital wallets, mobile banking, and agent networks.
•    Ability to manage multiple stakeholders and field tasks efficiently.
•    Proficiency in report writing and basic data analysis.
•    Self-motivated, proactive, and willing to travel extensively.
 

Benefits of Working at eSewa

•    Stellar opportunity to work with the rising company
•    The amazing and passionate young team, beautiful office space
•    Trust of biggest FinTech company. 
•    One-of-a-kind company culture and growth opportunities to accelerate your career progression.
 

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.

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