We are seeking a detail-oriented and customer-focused Ticketing Executive to manage domestic and international flight bookings, ticketing operations, and client interactions. The ideal candidate will ensure accurate, efficient, and compliant ticketing processes while providing exceptional customer service.

Qualification and Experience

• Bachelor’s degree in Tourism, Business Administration, or a related field.
• 2–3 years of relevant experience in ticketing, travel, or airline operations.

Job Description

• Process flight bookings, reissues, cancellations, and refunds via GDS systems (Amadeus, Sabre, Galileo).
• Handle fare calculations, ticket rules, and travel advisories.
• Manage flight schedule changes, amendments, and re-routing per airline policies.
• Ensure 100% compliance with IATA and company standards.
• Assist clients in selecting flights based on budget, schedule, and preferences.
• Coordinate with airlines and partners for seat assignments, special requests, and travel arrangements.
• Resolve ticketing issues, complaints, and disruptions promptly.
• Maintain accurate records of bookings, payments, refunds, and customer interactions in CRM systems.
• Verify passenger details (PNR, passport/visa information) to prevent errors.
• Stay updated on airline promotions, fare rules, and industry trends.
• Generate daily reports on ticket sales, cancellations, and customer feedback.
• Liaise with airlines, hotels, and ground handlers for confirmation of bookings and special arrangements.

Required Skills

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational ability.
• Effective time-management skills with the ability to handle multiple tasks.
• Willingness to learn and adapt to new situations.
• Familiarity with GDS systems (Amadeus, Sabre, Galileo) is preferred

Benefits of Working at eSewa

• Stellar opportunity to work with a rising company.
• The amazing and passionate young team, and beautiful office space.
• Social Security Benefit.
• Trust of the biggest FinTech company.
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.

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